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Refunds & Returns

Refunds

Due to the nature of some of our products, it is not always possible for us to provide customers with a full refund. However, if you are unhappy with your purchase we will always try to provide the best solution we can to resolve the issue so long as we are notified within 7 days of the receipt of your order.

We hold the right to refuse a refund if we feel that an item has been returned in a condition other than that it was sent. Refunds can take 7 days to re-appear back in your account so please be patient.

Returns on Faulty Items

If you find that an item you have ordered is faulty, damaged or incorrect, please contact us on info@bluerapture.eu

You will need to return the item to get a refund or a replacement within 28 days of receiving your order. The product must be in it’s original condition and packaging.

The address to send returns to is as follows:

Returns at Blue Rapture
The Studio
9 Sparvells
Eversley
Hampshire
RG27 0QG
UK

If you have any problems or questions please do not hesitate to contact us.